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Website Terms of Use

Seldon Technologies Limited operates www.seldon.io (the ‘Seldon Site’) and is a company incorporated and registered in England and Wales with company number 9188032 and with a registered office at Stapleton House 2nd Floor, 110 Clifton Street, London, EC2A 4HT hereinafter referred to as ‘Seldon’ or ‘We’. In these terms, references to ‘You’ and ‘Your’ shall mean the user visiting the Seldon Site. We set out the following terms and conditions (the ‘Terms’) to govern Your use of the Seldon Site. By using or visiting the Seldon Site, You expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Seldon Site.

Seldon reserves the right to change these Terms at any time, effective immediately upon posting on the Seldon Site. Please check this page of the Seldon Site periodically. You should read the Terms carefully and ensure that You understand their effect before proceeding to use the Seldon Site. If You disagree with any part of the Terms, do not use the Seldon Site. If You violate these Terms, Seldon may terminate Your use of the Seldon Site, bar You from future use of the Seldon Site, and/or take appropriate legal action against You.

Unless otherwise indicated, all definitions used in the Standard Terms for Seldon Enterprise Software License & Support Services shall apply here.

1. PERMITTED USE OF THE SELDON SITE

You may view Seldon Site pages, download Seldon Site pages for caching purposes only, and print Seldon Site pages (excluding images).

You may view Seldon Site pages, download Seldon Site pages for caching purposes only, and print Seldon Site pages (excluding images).

You agree that You are only authorised to visit, view and to retain a copy of pages of this Seldon Site for Your own personal use, and that You shall not duplicate, download, publish, modify or otherwise distribute the material on this Seldon Site for any purpose other than this.

You may link to our home page, provided You do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Seldon Site in any website that is not owned by You.

Our website must not be framed on any other site, nor may You create a link to any part of our Seldon Site other than the home page.

We reserve the right to withdraw linking permission without notice.

The content and software on this Seldon Site is the property of Seldon and/or its suppliers and is protected by UK and international copyright laws.

2. CHANGES TO OUR SELDON SITE

We may update our Seldon Site from time to time, and may change the content at any time.

Seldon does not warrant the validity and accuracy of content on the Seldon Site or that the material is kept up-to-date; or that it will be free from errors or omissions.

3. PROHIBITED USE OF THE SELDON SITE

The following uses of the Seldon Site are strictly prohibited:

Any sale, licensing, rental, distribution and any publication, posting, framing, reverse engineering or modification of, or the making of derivative works from, the Seldon Site.

You must not use the Seldon Site in any way that causes, or may cause, damage to the Seldon Site or impairment of the availability or accessibility of the Seldon Site; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use the Seldon Site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to the Seldon Site without Seldon’s express written consent.

You must not use the Seldon Site to transmit or send unsolicited commercial communications; or for any purposes related to marketing without our express written consent.

By breaching this provision, You could commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities.

4. INTELLECTUAL PROPERTY AND OWNERSHIP

Unless otherwise stated, Seldon or its licensors are the exclusive owners of the intellectual property rights in the Seldon Site and the material on the Seldon Site which are copyright protected and reserved to Seldon.

All of the written correspondence and other documentation provided as part of the Seldon Services is and remains the copyright of Seldon.

Under no circumstances should any part of the Seldon Services or materials be reproduced, copied, re-sold, edited, published, transmitted or uploaded or passed on for free use by You in any way without Seldon’s written permission.

Except as expressly stated in the limited licence provision of these Terms, Seldon does not grant any express or implied right to You under any of its trademarks, copyrights or other proprietary information.

5. PRIVACY AND CONFIDENTIALITY

These Terms incorporate our Privacy Policy and our Cookie Policy by this reference.

6. DISCLAIMER

Seldon does not promise that the Seldon Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Seldon Site or any content, search or link on it.

The Seldon Site and its content are delivered on an ‘as-is’ and ‘as-available’ basis.

Seldon cannot ensure that files You download from the Seldon Site will be free of viruses or contamination or destructive features.

Seldon disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.

Seldon will not be liable for any Losses of any kind arising from the use of this Seldon Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

Seldon disclaims any and all liability for the acts, omissions and conduct of any third party users in connection with or otherwise related to Your use of the Seldon Site.

7. HYPERLINKS AND SEARCH RESULTS

The Seldon Site may contain hyperlinks or produce search results that reference or link to third party websites. These are provided for Your ease of reference only and Seldon does not endorse such websites or accept any responsibility for the content of such websites and cannot therefore guarantee, represent or warrant that the content contained in such sites is accurate, legal and/or inoffensive or that they will not contain viruses or otherwise impact Your computer.

By using the Seldon Site to search for, or link to, another website, You agree and understand that You may not make any claim against Seldon for any losses whatsoever, resulting from Your use of the Seldon Site to obtain search results or to link to another website.

8. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, We exclude all conditions, warranties, representations or other terms which may apply to our Seldon Site or any content on it, whether express or implied.

We will not be liable to You for any losses, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise for any loss of profits, loss of business, business interruption, depletion of goodwill and/or similar losses or loss or corruption of data or information or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses howsoever arising under these Terms (even if foreseeable), arising under or in connection with Your:

· use of, or inability to use, the Seldon Site; or,

· use of or reliance on any content displayed on the Seldon Site.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Seldon Site or to Your downloading of any content on it, or on any website linked to it.

9. ENTIRE AGREEMENT

These Terms together with the Cookie Policy, the Privacy Policy and the Seldon Enterprise Software License & Support Services together constitute the entire agreement between You and Seldon in relation to Your use of the Seldon Site and the Seldon Services and supersedes any prior representations, inducements or agreements relating to its subject matter (together, the ‘Seldon Terms’).

10. ENFORCEABILITY

If it turns out that a particular clause is not enforceable, this will not affect any other clauses.

11. THIRD PARTY RIGHTS

These Terms govern the relationship between the You and Seldon and do not create any third party beneficiary rights.

12. LAW AND JURISDICTION

All of these Terms are governed by English Law and any disputes arising in relation to the Terms and/or the Seldon Site are subject to the exclusive jurisdiction of the courts in England and Wales.

Enterprise Software Licence & Support Terms

VERSION 2018-07-09

PARTIES

(1) Seldon Technologies Limited incorporated and registered in England and Wales with company number 09188032 with a registered office at Stapleton House 2nd Floor, 110 Clifton Street, Liverpool Street, London, EC2A 4HT (Seldon).

(2) The entity detailed on the Order Form executed by its authorised signatory (Customer).

 

1 DEFINITIONS AND INTERPRETATION

1.1 In this Agreement (unless the context otherwise requires), the following words and phrases shall have the following meanings:

Additional Support Fees refers to those fees payable in respect of Additional Support Services.

Additional Support Services refers to those support services provided which are in excess of the Support Services.

Agreement means these Enterprise Software Licence & Support Terms together with the Order Form and any document referred to, completed or to be completed therein in accordance with its provisions and any schedules.

Authorised Users are those employees, agents and independent contractors of the Customer who are authorised by the Customer to use the Seldon Services and the Documentation, as detailed in the Order Form.

Business Day is a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business during the hours of 9am – 5pm on any Monday to Friday;

Confidential Information: information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 12.

Contract Year is any 12-month period ending on any anniversary of the date of this Agreement.

Customer Data is the data provided or inputted by the Customer, Authorised Users, or Seldon on the Customer’s behalf for the purpose of using the Seldon Services or facilitating the Customer’s use of the Seldon Services.

Documentation is the documents which may be provided by Seldon for the Supported Software, in either printed text or machine-readable form, including the technical documentation, program specification and operations manual.

Effective Date is the date the Order Form is signed by the Customer.

Enterprise Licence is as referred to in clause 3.1.

Enterprise Software Licence & Support Terms means these terms.

Enterprise Software means the Open Source software licensed hereunder as the Supported Software with the functionality set out in the Specifications.

Fees mean the fees set out in the Order Form payable by the Customer to Seldon in respect of the Seldon Services i.e. the Integration Fees, the Licence & Support Fees and any Additional Support Fees or Additional Server Fees as the case may be.

Integration means the installation and integration of the Enterprise Software with the System.

Integration Fees are as set out in the Order Form.

Man Days are those hours for performance of the Integration or any Additional Support Services as may be agreed from time to time.

Man Day Rate is that set out in the Order Form.

Modification is any Maintenance Release or New Version which is acquired by the Customer.

New Version is any new version of the Supported Software which from time to time is publicly marketed and offered as Open-Source Software or for purchase by Seldon in the course of its normal business, being a version which contains such significant differences from the previous versions as to be generally accepted in the marketplace as constituting a new product.

Open-Source Software means any software programs which are licensed under any form of open-source licence meeting the Open Source Initiative’s Open Source Definition (http://www.opensource.org/docs/definition.php).

Order Form: the relevant order form agreed and executed by the parties as set out on the front sheet of this Agreement.

Seldon Services means the services detailed in the Order Form and at clause 3.1 provided by Seldon to the Customer in accordance with the terms of this Agreement.

Intellectual Property includes, without limitation, patents, inventions, know how, trade secrets and other confidential information, registered designs, copyrights, database rights, design rights, rights affording equivalent protection to copyright, semiconductor topography rights, trade marks, service marks, logos, domain names, business names, trade names, moral rights, and all registrations or applications to register any of the aforesaid items, rights in the nature of any of the aforesaid items in any country or jurisdiction, rights in the nature of unfair competition rights and rights to sue for passing off.

Specification(s) means the specification for the Enterprise Software as set out in Schedule 1.

Support Services means the standard support services to be provided by Seldon in respect of the Enterprise Software as referred to in clause 7 and detailed in Schedule 2.

Supported Software is as described in clause 7.

Support Service Limits refer to the remit of the Support Services as set out in the Order Form.

System means the Customer’s systems/sites.

Term means the term of this Agreement as set out in the Order Form.

 

2 THE AGREEMENT

2.1 The Order Form and these terms & conditions including any document referred to herein together constitute this Agreement and such Agreement shall only come into force when an Order Form has been countersigned by Seldon.

2.2 No other terms shall apply to the Seldon Services rendered by Seldon to the Customer other than the terms expressly set out in this Agreement and the relevant Order Form. For the avoidance of doubt the terms of any other purchase order shall not be legally binding and may not act as a form of offer, counter-offer, modification, addition to and/or variation of this Agreement and/or any Order Form.

2.3 In the event of any conflict, the order of precedence shall be firstly, the Order Form, these terms and conditions including any documents referred to in this Agreement and lastly, any schedule to this Agreement.

 

3 SELDON SERVICES

3.1 Seldon shall:

a) grant the Enterprise Software licence as set out at clause 4 and in accordance with the Specifications set out in Schedule 1 (the “Enterprise Licence”);

b) provide the Integration as may be required in accordance with the Order Form and clause 5; and

c) provide the Support Services as required in accordance with the Order Form and Schedule 2; and,

d) make available the Documentation.

(together, the “Seldon Services”)

 

4 GRANT OF THE ENTERPRISE LICENCE

4.1 In consideration of the Fees paid by the Customer to Seldon as set out in the Order Form, Seldon grants to the Customer a non-exclusive, non-transferable licence for the Term commencing on the Commencement Date as set out in the Order Form to use the Enterprise Software.

4.2 In relation to the scope of use:

a) for the purposes of clause 4.1, use of the Enterprise Software shall be permitted upon the terms found at http://www.apache.org/licenses/LICENSE-2.0 which shall be deemed to be incorporated herein by this reference;

b) for the purposes of clause 4.1, “use of the Enterprise Software” means installing and loading the Enterprise Software into temporary memory or permanent storage on the relevant network server for distribution to other computers subject to the Authorised Users;

c) the Customer may not use the Enterprise Software other than as specified in clause 4.1 and clause 4.2 without the prior written consent of Seldon, and the Customer acknowledges that additional fees may be payable on any change of use approved by Seldon and be subject to an Additional Server Fee;

d) the Customer may make as many backup copies of the Enterprise Software as may be necessary for its lawful use. The Customer shall record the number and location of all copies of the Enterprise Software and take steps to prevent unauthorised copying.

4.3 The Customer may not use any information provided by Seldon or obtained by the Customer during the Term to create any software whose expression is substantially similar to that of the Enterprise Software nor use such information in any manner which would be restricted by any copyright subsisting in it.

4.4 The Customer shall not:

a) sub-license, assign or novate the benefit or burden of this Agreement in whole or in part;

b) allow the Enterprise Software to become the subject of any charge, lien or encumbrance; and

c) deal in any other manner with any or all of its rights and obligations under this Agreement, without the prior written consent of Seldon, such consent not to be unreasonably withheld or delayed.

4.5 Each party confirms it is acting on its own behalf and not for the benefit of any other person.

4.6 Notwithstanding clause 12, a party assigning any or all of its rights under this Agreement may disclose to a proposed assignee any information in its possession that relates to this Agreement or its subject matter, the negotiations relating to it and the other party which is reasonably necessary to disclose for the purposes of the proposed assignment, provided that no disclosure pursuant to this clause 4.6 shall be made until notice of the identity of the proposed assignee has been given to the other party.

4.7 The Customer shall:

a) ensure that the number of persons using the Enterprise Software does not exceed the number of Authorised Users referred to in the Order Form;

b) ensure that the Enterprise Software is installed on designated equipment only;

c) keep a complete and accurate record of the Customer’s copying and disclosure of the Enterprise Software and its users, and produce such record to Seldon on request from time to time;

d) notify Seldon as soon as it becomes aware of any unauthorised use of the Enterprise Software by any person;

e) pay, for broadening the scope of the Enterprise Licence granted under this Agreement to cover the unauthorised use, an amount equal to the fees which Seldon would have levied (in accordance with its normal commercial terms then current) had it licensed any such unauthorised use on the date when such use commenced from such date to the date of payment.

4.8 The Customer shall permit Seldon to inspect and have access to any premises (and to the computer equipment located there) at or on which the Enterprise Software is being kept or used, and have access to any records kept in connection with this Agreement, for the purposes of ensuring that the Customer is complying with the terms of this Agreement, provided that Seldon provides reasonable advance notice to the Customer of such inspections, which shall take place at reasonable times.

 

5 INTEGRATION

5.1 In consideration of the Fees paid by the Customer to Seldon as set out in the Order Form, Seldon shall install and integrate the Enterprise Software with the System in accordance with the agreed number of Man Days set out in the Order Form which shall be payable at the Man Day Rate.

 

6 TERM & TERMINATION

6.1 This Agreement shall commence on the Effective Date and shall continue for the Term stated in the Order Form unless terminated in accordance with the provisions of this Agreement or the Special Terms where applicable.

6.2 Without affecting any other right or remedy available to it, either party may terminate this Agreement with immediate effect by giving written notice to the other party if:

a) the other party fails to pay any amount due under this Agreement on the due date for payment and remains in default not less than 14 days after being notified in writing to make such payment;

b) the other party commits a material breach of any other term of this Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified in writing to do so;

c) the other party becomes insolvent or is otherwise unable to pay its debts as they fall due.

6.3 On termination of this Agreement for any reason, the Enterprise Licence granted under this Agreement shall immediately terminate and:

a) each party shall return and make no further use of any equipment, property, Documentation and other items (and all copies of them) belonging to the other party;

b) Seldon may destroy or otherwise dispose of any of the Customer Data in its possession; and,

c) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.

 

7 SUPPORT SERVICES

7.1 Seldon will provide the Support Services set out in Schedule 2 in respect of the Supported Software.

7.2 The Supported Software includes:

a) any Modification which is acquired by the Customer during the course of the Term and which accordingly becomes part of the Enterprise Software defined as the Supported Software under the Enterprise Licence; and

b) any other software which Seldon and Customer agree should be Supported Software for the purposes of this Agreement.

7.3 In relation to Maintenance Releases:

a) as part of the Updating Service, Seldon shall from time to time make Maintenance Releases available to the Customer without charge; and

b) if the Customer fails to acquire and install a Maintenance Release within one (1) month of Seldon notifying the Customer that such Maintenance Release is available for installation, Seldon may terminate this Agreement by giving one (1) months written notice to the Customer.

7.4 Seldon shall appoint a Support Manager, who shall be responsible for the co-ordination of all matters relating to the Support Services. In addition to its Support Manager, Seldon shall provide sufficient Support Staff to fulfil its obligations under the terms of this Agreement. The Support Staff shall be suitably trained and experienced in the support and maintenance of the Supported Software.

7.5 The Support Services shall be limited to the Support Service Limits set out in the Order Form. If any Support Services are required in excess of those levels, such Additional Support Services shall be provided subject to Seldon’s availability and shall accordingly incur Additional Support Fees.

 

8 INTELLECTUAL PROPERTY RIGHTS

8.1 The Customer acknowledges and agrees that Seldon and/or its licensors own all Intellectual Property rights in the Enterprise Software, the Seldon Services and the Documentation. Except as expressly stated herein, this Agreement does not grant the Customer any rights to, or in, patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Enterprise Software, the Seldon Services and the Documentation.

8.2 Seldon confirms that it has all the rights in relation to the Enterprise Software, the Seldon Services and the Documentation that are necessary to grant all the rights it purports to grant hereunder, and in accordance with the terms of this Agreement.

 

9 PAYMENT

9.1 Seldon shall invoice the Customer for the Fees in accordance with the Order Form.

9.2 The Customer shall by the Effective Date provide to Seldon valid, up-to-date and complete credit card details or approved purchase order information acceptable to Seldon and any other relevant valid, up-to-date and complete contact and billing details and, if the Customer provides:

a) its credit card details to Seldon, the Customer hereby authorises Seldon to bill such credit card for the Licence & Support Fees, Integration Fees and any applicable Additional Server Fees or Additional Support Fees on or around the payment due date specified in the relevant invoice;

b) its approved purchase order information to Seldon, the Customer shall pay each invoice within 14 days after the date of such invoice.

9.3 If Seldon has not received payment within 14 days after the due date, and without prejudice to any its other rights and remedies, Seldon may (without liability to the Customer) suspend the Seldon Services in whole or in part and Seldon shall be under no obligation to provide any or all of the Seldon Services while the invoice(s) concerned remain unpaid.

9.4 Seldon shall be entitled to increase the Fees annually upon 90 days’ prior notice to the Customer and the Order Form shall be deemed to have been amended accordingly.

9.5 If the Customer fails to pay any amount payable by it under this Agreement Seldon may charge the Customer interest on the overdue amount (payable by the Customer immediately on demand) from the due date up to the date of actual payment, after as well as before judgment, at the rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and Late Payment of Commercial Debts Regulations 2002.

9.6 All amounts due under this Agreement shall be paid by the Customer to Seldon in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

 

10 WARRANTIES AND INDEMNITIES

10.1 Each party represents and warrants that:

a) it has the legal power and authority to enter into this Agreement;

b) it will comply with all applicable laws in its performance under this Agreement; and,

c) there is no outstanding litigation, arbitrated matter or other dispute to which it is a party which, if decided unfavourably to it, would reasonably be expected to have a potential or actual material adverse effect on its ability to fulfil its obligations under this Agreement.

10.2 Seldon represents and warrants that:

a) the Seldon Services to be performed under this Agreement shall be performed in a competent and professional manner and in accordance with the highest professional standards;

b) all personnel used to provide the Seldon Services will be properly qualified in general accordance with best industry practice for the same;

c) Seldon will provide the Seldon Services in an efficient and timely manner;

d) the Enterprise Software will perform in all material respects and will include all of the facilities and functionality set out in the Specifications, and as otherwise agreed between the parties;

e) the provision of the Seldon Services and the Customer’s use of the same in accordance with the terms herein, shall not infringe the Intellectual Property rights or any rights of any third party.

10.3 The Customer acknowledges that it is exclusively responsible for:

a) reviewing any new Modifications;

a) ensuring that the staff of the Customer is trained in the proper use and operation of the Supported Software;

b) ensuring the security, completeness and accuracy of all inputs and outputs;

c) making regular backup copies of its data to ensure recovery of its data if the Supported Software malfunctions; and,

d) the selection, use of and results obtained from any other programs, equipment, materials or services used in conjunction with the Supported Software.

10.4 Except as expressly provided in this Agreement, neither party gives any other warranty save as otherwise provided herein and any warranty which might otherwise be implied or incorporated into this Agreement, whether by statute, common law or otherwise, is, insofar, as it is lawful to do so, hereby excluded.

10.5 No representation or warranty is given by Seldon that all Issues will be fixed, or will be fixed within a specified period of time.

10.6 The Customer shall defend, indemnify and hold harmless Seldon against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with the Customer’s use of the Enterprise Software, Support Services and/or Documentation.

10.7 All references to Seldon in this clause 10 shall, for the purposes of this clause only, be treated as including all employees, subcontractors and suppliers of Seldon and its Associates, all of whom shall have the benefit of the exclusions and limitations of liability set out in this Agreement.

 

11 LIABILITY

11.1 This clause 11 sets out the entire financial liability of Seldon (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer arising:

a) under or in connection with this Agreement;

b) in respect of any use made by the Customer of the Enterprise Software, Support Services and Documentation or any part of them; and,

c) in respect of any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Agreement.

11.2 Except as expressly and specifically provided in this Agreement, the Customer assumes sole responsibility for results obtained from the use of the Enterprise Software, Support Services and Documentation by the Customer, and for conclusions drawn from such use.

11.3 Seldon shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to Seldon by the Customer in connection with the Seldon Services, or any actions taken by Seldon at the Customer’s direction; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Agreement; and, the Enterprise Software, Support Services and Documentation are provided to the Customer on an “as is” basis.

11.4 Nothing in this Agreement excludes the liability of Seldon: for death or personal injury caused by Seldon’s negligence; or for fraud or fraudulent misrepresentation.

11.5 Subject to clause 11.1 and clause 11.2, Seldon shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this Agreement; and, Seldon’s total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to the total Licence & Support Fees paid by the Customer during the Contract Year in which the liability arises.

 

12 CONFIDENTIALITY AND PUBLICITY

12.1 Each party shall, during the Term of this Agreement and thereafter, keep confidential all, and shall not use for its own purposes (other than implementation of this Agreement) nor without the prior written consent of the other disclose to any third party (except its professional advisors or as may be required by any law or any legal or regulatory authority) any Confidential Information.

12.2 A party’s Confidential Information shall not be deemed to include information that: is or becomes publicly known other than through any act or omission of the receiving party; was in the other party’s lawful possession before the disclosure; is lawfully disclosed to the receiving party by a third party without restriction on disclosure; is independently developed by the receiving party, which independent development can be shown by written evidence; or is required to be disclosed by law, by any court of competent jurisdiction or by any regulatory or administrative body.

12.3 Each party shall hold the other’s Confidential Information in confidence and, unless required by law, not make the other’s Confidential Information available to any third party, or use the other’s Confidential Information for any purpose other than the implementation of this Agreement.

12.4 Each party shall take all reasonable steps to ensure that the other’s Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of this Agreement.

12.5 The Customer acknowledges that the terms of this Agreement are confidential and may not be disclosed by either party without the prior written consent of the other party. Seldon may only refer to the fact that the parties have an agreement in place and may only use the Customer’s name in Seldon sales, promotional and marketing materials with the Customer’s prior written consent, on a case-by-case basis.

12.6 Seldon acknowledges that the Customer Data is the Confidential Information of the Customer.

12.7 This clause 12 shall survive termination of this Agreement, however arising.

 

13 CUSTOMER DATA

13.1 The Customer shall own all right, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data. Customer shall be responsible for backing up the Customer Data and consequently, Seldon shall have no liability for any damage, deletion or loss of Customer Data.

13.2 If Seldon processes any personal data on the Customer’s behalf when performing its obligations under this Agreement, the parties record their intention that the Customer shall be the data controller and Seldon shall be a data processor and in any such case:

a) the Customer acknowledges and agrees that the personal data may be transferred or stored outside the EEA or the country where the Customer is located in order to carry out the Seldon Services under this Agreement;

b) the Customer shall ensure that the Customer is entitled to transfer the relevant personal data to Seldon so that Seldon may lawfully use, process and transfer the personal data in accordance with this Agreement on the Customer’s behalf;

c) the Customer shall ensure that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required by all applicable data protection legislation;

d) Seldon shall process the personal data only in accordance with the terms of this Agreement and any lawful instructions reasonably given by the Customer from time to time; and,

e) each party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage.

13.3 In relation to any Customer Data which is also “personal data” under the Data Protection Act 1998, the General Data Protection Regulations or any other applicable legislation, Seldon warrants that it shall at all times act in accordance with such legislation and that any such personal data shall be collected, processed and retained in accordance with Seldon’s Privacy Policy.

 

14 GENERAL

14.1 Neither party shall be liable to the other if it is prevented from or delayed in performing its obligations under this Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control provided that the other party is notified of such an event and its expected duration (“Force Majeure Event”).

14.2 No variation of this Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

14.3 The Customer shall permit reasonable access by Seldon to its premises during Business Days to audit compliance with the terms of this Agreement and to remove items of the Enterprise Software that are not licensed and/or being used in accordance with the terms of this Agreement.

14.4 No failure or delay by a party to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy.

14.5 Except as expressly provided in this Agreement, the rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law. If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

14.6 The Customer shall not, for the duration of this Agreement, and for a period of six (6) months following termination, directly or indirectly induce or attempt to induce any employee of Seldon who has been engaged in the provision, receipt, review or management of the Seldon Services or otherwise in connection with this Agreement to leave the employment of Seldon.

14.7 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever Modification is necessary to give effect to the commercial intention of the parties.

14.8 These terms, the Order Form and any documents referred to in these as well as the schedules, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.

14.9 Each of the parties acknowledge and agree that in entering into this Agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this Agreement or not) relating to the subject matter of this Agreement, other than as expressly set out in this Agreement.

14.10 The Customer shall not, without the prior written consent of Seldon, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement. Seldon may at any time sub-license, assign, novate, charge or deal in any other manner with any or all of its rights and obligations under this Agreement particularly in the case of a merger, acquisition or change of control.

14.11 Nothing in this Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way.

14.12 This Agreement governs the relationship between the Customer and Seldon and does not create any third party beneficiary rights.

14.13 Any notice required to be given under this Agreement shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in the Order Form, or such other address as may have been notified by that party for such purposes. A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours of a Business Day, at 9 am on the first Business Day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post.

14.14 This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14.15 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

Specification – Enterprise Software

Schedule 1

The products and services the Customer can expect to receive from the Enterprise Software referred to in the Order Form – Appendix A.

Support Services

Schedule 2

1 INTRODUCTION

1.1 This Schedule 2 describes the levels of service that the Customer will receive from Seldon in respect of the Supported Software.

1.2 The Customer depends on the proper functioning of the Supported Software for its daily business operations and Seldon agrees to provide standard software Support Services to the Customer’s business subject to the Support Service Limits referred to in the Order Form.

1.3 This Schedule 2 sets out amongst other things, what levels of support Customer is guaranteed to receive from Seldon and the process for Support Requests.

 

2 DEFINITIONS

The following terms shall have the following meanings. Any terms not defined in this Schedule 2 shall have the meaning given to them in the Enterprise Software Licence & Support Terms version 2018-07-09

Initial Status Report refers to the first report issued by Seldon which also categorises the Issue severity.

Issue is a defect in the accessibility or performance of the Enterprise Software i.e. an indication of a failure to meet the Specifications.

Maintenance Release: a release of the Supported Software which corrects faults, adds functionality or otherwise amends or upgrades the Supported Software, but which does not constitute a New Version.

Resolution refers to when Seldon deems the Issue resolved (or pending a Maintenance Release as the case may be) and the Support Request shall close.

Resolution Updates are referred to in clause 3.6.

Response Time Targets mean the elapsed time from the time that Seldon receives notification of an Issue from the Customer by way of a Support Request, until Seldon’s technical Support Staff notifies the Customer that Seldon has begun to provide assistance. Response times are measured from when an Issue is reported by the Customer.

Support Services includes the standard software support services which includes the Updating Service.

Support Hours mean the hours during which Seldon’s support team are available and therefore means 09:00 to 18:00 hours, Monday to Sunday, excluding U.K. public and bank holidays.

Support Manager is the person appointed by Seldon from time to time in order to fulfil the role described in clause 7.4.

Support Request is the request submitted by the Customer to Seldon seeking the Support Services.

Support Request Procedure is referred to in clause 6.

Support Staff are those individuals who perform Seldon’s obligations under this Agreement including (where the context permits) the Support Manager.

Supported Software means the Enterprise Software licensed hereunder.

Updating Service is the service to be supplied by Seldon to the Customer under clause 3.2.

 

3 SCOPE OF THE SUPPORT SERVICES

3.1 Seldon shall provide Customer with the Support Services to maintain the Supported Software in normal operating conditions.

3.2 Seldon shall supply and the Customer shall take and pay for, the Support Services inclusive of the Updating Service.

3.3 As part of the Support Services, Seldon will provide the advice and assistance of its knowledgeable staff and where appropriate Seldon’s engineers, agents and subcontractors.

3.4 In the event that Customer requires Support Services, Customer shall submit a Support Request in accordance with the Support Request Procedure and Seldon shall use its reasonable endeavours to respond to the Issue in accordance with the Response Time Targets.

3.5 Customer acknowledges that Seldon’s ability to provide the Support Services is dependent upon the full and timely co-operation of Customer (which Customer agrees to provide), as well as the accuracy and completeness of any information that Customer provides to Seldon.

3.6 Customer will inform Seldon promptly in writing if at any time especially in response to Resolution Updates during the provision of the Support Services, Customer has reasonable grounds to believe that Seldon may be proceeding on the basis of any incorrect or out-of-date, content, information, data or assumption.

3.7 Where a non-Critical Issue is to be corrected in a forthcoming Maintenance Release, then for a reasonable period before the issue of such Maintenance Release, Seldon may decline to provide assistance in respect of that non-Critical Issue.

3.8 Seldon shall not be liable for any delays in providing a resolution which results from Customer’s failure to fulfil any of its obligations under this Agreement.

 

4 EXCLUSIONS

4.1 This Agreement is in the spirit of partnership and Seldon will always do everything possible to provide a Resolution to any Issue in a timely manner, however, the scope of the Support Services shall not include the diagnosis and rectification of any Issue resulting from:

a) the improper use, misuse, operation or neglect of the Enterprise Software;

b) the modification of the Enterprise Software or the merger (in whole or in part) with any other software, save where such modifications or merger has been conducted by Seldon or with Seldon’s express written consent;

c) the failure of Customer to implement recommendations in respect of, or solutions to, Issues previously advised by Seldon, or the refusal or failure to install Maintenance Releases that contain fixes to such Issues;

d) failure of any operating system, compiler, utility or software which is not owned or licensed by Seldon;

e) any repair, adjustment, alteration or modification of the Enterprise Software by any person other than Seldon;

f) the use of the Enterprise Software for a purpose for which it was not designed.

4.2 Seldon may, in its discretion and at the request of Customer, provide the Support Services hereunder notwithstanding that the Issue results from circumstances described in Clause 4.1. Seldon shall in such circumstances be entitled to levy Additional Support Fees and shall provide advance notice of such to Customer for Customer’s acceptance which must be expressed in writing including email.

4.3 This Agreement does not apply in circumstances where a Force Majeure Event occurs preventing Seldon from providing the Support Services in accordance with this Agreement and in such circumstances, Seldon shall not be liable.

 

5 CUSTOMER OBLIGATIONS

5.1 Customer shall:

a) provide Seldon with access to, and use of, all information, data and documentation reasonably required by Seldon for the performance by Seldon of its obligations hereunder;

b) provide clear and detailed information to Seldon when reporting the Issue and any further technical data on any points related to the Support Request where reasonably requested to do so by Seldon;

c) adopt all necessary maintenance and back-up procedures that would normally be adopted by a prudent user and licensee and carry out all necessary backup procedures necessary to ensure the maintenance of data integrity in the event of data loss for any reason;

d) co-operate fully with Seldon’s personnel in the diagnosis and correction of any Issue;

e) provide at the Customer’s expense any telecommunication facilities (including terminal access to the specified system) reasonably required by Seldon for testing and diagnostic purposes and for remote investigation of Issues;

f) copy and use any Maintenance Releases only in accordance with the Agreement;

g) maintain procedures to facilitate reconstruction of any lost or altered files, data or programs to the extent deemed necessary by Seldon;

h) make available to Seldon all information, facilities and services reasonably required by Seldon to enable Seldon to provide the Support Services; and,

i) pay the applicable Fees promptly which shall be of the essence of the Agreement. It is a condition precedent of this Agreement that Customer must have fully paid up all Fees due and payable in order to receive (or continue to receive) the Support Services.

5.2 During the Support Hours, the Customer shall provide Seldon or Seldon’s Support Staff duly authorised by Seldon with full, safe and uninterrupted access including remote access to the Customer’s premises and the Enterprise Software, the System and any other systems and facilities as may reasonably be required by Seldon for the purpose of performing the Support Services. Where the Support Services are to be performed at the Customer Premises, the Customer shall provide adequate working space and office facilities (including telephone) for use by the Support Staff and take reasonable care to ensure their health and safety.

5.3 The Customer shall ensure that appropriate environmental conditions are maintained for the Supported Software and shall take all reasonable steps to ensure that the Supported Software is operated in a proper manner by the Authorised Users of Customer.

5.4 The Customer shall indemnify Seldon against any losses, damages, costs (including legal fees) and expenses incurred by or awarded against Seldon as a result of the Customer’s breach of this Agreement howsoever arising or any negligent or wrongful act of the Customer, its officers, employees, contractors or agents.

 

6 SUPPORT REQUEST PROCEDURE

6.1 If Customer finds a potential Issue with the Enterprise Software, the following procedure should be followed:

a) A Customer representative will advise Seldon of the Issue by submitting a Support Request

b) On receipt of the Support Request, Seldon shall allocate a unique ticket number which number shall be quoted during any communication between Seldon and Customer;

c) Seldon will next acknowledge the nature of the Issue in a written Initial Status Report in accordance with the Response Time Targets;

d) If Seldon requests a documented example of the Issue to be provided by email, facsimile or first class or recorded post, Customer shall provide it without delay. Where Seldon are unable to replicate the Issue, Seldon will not be obliged to correct it until Customer provides the documented example;

e) Seldon will work with Customer to resolve the Issue or to provide information and Customer will at all times co-operate with Seldon to ascertain the cause of an Issue and if requested by Seldon, Customer shall provide all relevant information, including in particular, details of material occurrences before, during and after the Issue, and screen prints of any Issue messages produced;

f) Seldon shall use reasonable endeavours to provide a Resolution to a reported Issue within the Seldon Response Times but no warranty is given in this respect;

g) If necessary, Seldon shall escalate the Issue to an appropriate expert for further analysis;

h) Upon Resolution, the Support Request will be closed by Seldon.

 

7 AVAILABILITY OF SUPPORT SERVICES

7.1 In relation to the Support Services and subject to any Support Service Limits set forth in the Order Form, the Support Services shall be provided during the Support Hours and shall comprise:

 

TELEPHONE SUPPORT: A telephone help desk to provide first-line technical support to Authorised Users of the Supported Software shall be available at +44 20 7193 6752;

 

REMOTE ONLINE SUPPORT: Remote diagnosis and, where possible, correction of faults using the Supported Software management software shall be accessed by sending an email to [email protected]; and,

 

ONSITE: Onsite support shall be provided by way of second-line onsite technical support. Diagnosis and rectification of Issues will usually be undertaken remotely. In the event that it proves necessary to provide any Support Services at Customer’s premises, travelling and other expenses will be chargeable as well as Additional Support Fees where applicable.

 

7.2 Calls received outside of the Support Hours will be forwarded to a mobile phone and reasonable efforts will be made to answer/ action the call.

7.3 Emails received outside of the Support Hours will be collected, however no action can be guaranteed until the next working day.

 

8 ISSUE CLASSIFICATION

8.1 Issue severity will be determined by Seldon acting reasonably upon receipt of a Support Request using the following as a guideline:

Priority Level Issue Severity Description
1 Critical The Supported Software doesn’t function at all or performance is so poor as to render the Enterprise Software unusable.
2 High A major function/product is unusable which results in limited functionality or affects a large number of users .
3 Medium There is a loss of a function or resource that does NOT seriously affect the Enterprise Software’s functionality.
4 Low All other Issues.

 

9 RESPONSE TIME TARGETS

Issues will be responded to by Seldon in accordance with the following criteria, and tracked on a case by case basis.

Priority Level >Issue Severity >Response Time Target
1 >Critical >15 minutes
2 >High >30 minutes
3 >Medium >8 hours
4 >Low >2 Business Days

 

10 EARLY TERMINATION

In the event there are five (5) days in a sixty (60) day period with Critical Issues being reported each lasting more than fifteen (15) minutes in duration, or a cumulative of 24 hours of such Issues during any one (1) month period, the Customer may terminate the Agreement by providing thirty (30) days written notice. The Customer must request such cancellation of the Agreement within fourteen (14) days of the latest Support Request which presents a Critical Issue, failing which, such opportunity to terminate the Agreement shall be waived.

Cookie Policy

Our website uses cookies or similar technologies. Seldon Technologies Limited operates www.seldon.io (the ‘Seldon Site’) and is a company incorporated and registered in England and Wales with company number 9188032 and with a registered office at Stapleton House 2nd Floor, 110 Clifton Street, Liverpool Street, London, EC2A 4HT hereinafter referred to as ‘Seldon’ or ‘We’ have created this cookie policy (‘Cookie Policy’) in order to demonstrate our firm commitment to disclosing to You the data that We collect about You electronically from Your use of www.seldon.io (the ‘Seldon Site’). By using the Seldon Site and agreeing to this Cookie Policy, You consent to our use of cookies in accordance with the terms of this Cookie Policy. In this Cookie Policy, references to ‘You’ and ‘Your’ are references to a user visiting the Seldon Site. Unless otherwise indicated, all definitions used in the Standard Terms for Seldon Enterprise Software License & Support shall apply here.

We ask You to consent to our use of cookies in accordance with the terms of this Cookie Policy when you first visit the Seldon Site. When You use the Seldon Site, You agree that this Cookie Policy applies to that use in addition to our Privacy Policy and the Website Terms of Use.

We reserve the right to modify this Cookie Policy at any time without notice and You agree that Seldon will treat Your use of the Seldon Site as acceptance of the terms herein including Your continued use subsequent to any changes.

  1. WHAT IS A COOKIE?
    A cookie is a small text file that some websites store via the browser on Your computer’s hard drive or other device when You visit or use them. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Some expire at the end of Your session on the website, others will remain on Your computer for a little longer. When You return to websites or visit websites that use the same cookies, these cookies and therefore Your browsing device, are recognised. Cookies do lots of different and useful jobs like letting You navigate between pages efficiently, remembering Your preferences and generally improving Your browsing experience. Cookies can also be used to customise areas of content online to be more relevant to You and Your interests. We use cookies on our Seldon Site to make Your browsing experience better.
  2. FIRST PARTY COOKIES
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  4. SELDON’S ONLINE USE OF COOKIES
    Cookies on our Seldon Site are used for many purposes including but not limited to:
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    (b) recognising Your computer when You visit the Seldon Site;
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    (e) administrating the Seldon Site;
    (f) preventing fraud and improving the security of the Seldon Site;
    (g) personalising the Seldon Site for You;
    (h) to analyse the use of the Seldon Site through analytics software such as Google Analytics: We use Google Analytics, a popular web analytics service provided by Google, Inc. The information generated by the cookie about Your use of our Seldon Site will be transmitted to and stored by Google on servers in the United States. Google Analytics will use this information for the purpose of evaluating Your use of our Site, compiling reports on Seldon Site activity and behaviour – such as the typical length of stay on the Seldon Site or the average number of pages a user views or for the purpose of providing other services relating to Seldon Site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate Your IP address with any other data held by Google. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

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rum casalemedia.com Collects data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Session Pixel Tracker
S docs.google.com Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. 1 day HTTP Cookie
setuid adnxs.com This cookie is set by the audience manager of the website to determine the time and frequencies of visitor data synchronization – cookie data synchronization is used to synchronize and gather visitor data from several websites. Session Pixel Tracker
sync bidswitch.net Collects data on visitors’ behaviour and interaction – This is used to optimize the website and make advertisement on the website more relevant. Session Pixel Tracker
t_gid taboola.com This cookie assigns a specific visitor ID, when the visitor interacts with ads or content from the website – this allows the website to target the visitor with similar ads or content. 1 year HTTP Cookie
test_cookie doubleclick.net Used to check if the user’s browser supports cookies. 1 day HTTP Cookie
tluid 3lift.com This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange. 3 months HTTP Cookie
tr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Pixel Tracker
tuuid bidswitch.net Registers whether or not the user has consented to the use of cookies. 1 year HTTP Cookie
tuuid_lu bidswitch.net Contains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize advertisement relevance and ensure that the visitor does not see the same ads multiple times. 1 year HTTP Cookie
ul_cb/sync bidswitch.net Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement. Session Pixel Tracker
visitor_id# [x3] marketing.seldon.io
pardot.com
seldon.io
Pending 10 years HTTP Cookie
visitor_id#-hash [x3] marketing.seldon.io
pardot.com
seldon.io
Pending 10 years HTTP Cookie
VISITOR_INFO1_LIVE youtube.com Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. 179 days HTTP Cookie
w/1.0/sd openx.net Registers data on visitors such as IP addresses, geographical location and advertisement interaction. This information is used optimize the advertisement on websites that make use of OpenX.net services. Session Pixel Tracker
xuid 3lift.com Used to present the visitor with relevant content and advertisement – The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers. Session Pixel Tracker
YSC youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie

Unclassified (3)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name Provider Purpose Expiry Type
AspxAutoDetectCookieSupport signin.intel.com Pending Session HTTP Cookie
cm/r/out d.adroll.com Pending Session Pixel Tracker
storage-test api.medium.com Pending Persistent HTML Local Storage

We keep our Cookie Policy under regular review. This Cookie Policy was last updated on 10 August 2018.

GDPR Privacy Policy

Introduction

Welcome to Seldon’s privacy notice.

Seldon respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

  1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Seldon collects and processes any of your personal data which we receive, including any data you may provide through this website when you sign up to our newsletter, purchase or enquire about a product or service, register for our events and webinars, contribute in our open-source community, apply for a job opening, or take part in a competition or that we may collect as part of a service we offer you under a separate contract.

This website and our service are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Seldon Technologies Ltd, a company registered in England & Wales with company number 9188032, is the controller and responsible for your personal data (collectively referred to as “Seldon”, “we”, “us” or “our” in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Seldon Technologies Ltd

Name and title of data privacy manager: Alex Housley, CEO

Email address: [email protected]

Postal address: 41 Luke Street, London, EC2A 4DP, United Kingdom

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 24th May 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

  1. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • apply for our products or services;
    • enter into an agreement with us;
    • create an account on our website;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
    • analytics providers such as Google based outside the EU;
    • advertising networks based inside and outside the EU; and
    • search information providers such as Google based outside the EU.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside and outside] the EU.
  • Identity and Contact Data from data brokers or aggregators based inside and outside the EU.
  • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
  1. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)
To provide data science consulting services and a managed service of our open-source products Client processed data (e.g. supplied by third parties, not directly from data collected by Seldon)

(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical

(a) Necessary for our legitimate interests (to provide technical data science and model deployment services on behalf of our customers. Data will not be shared outside of the client data controllers approved projects and adheres to their consent requirements under GDPR)(b) Necessary to comply with a legal obligation

 

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Seldon group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions].

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties as set out in the Glossary.
  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. International transfers

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called “binding corporate rules”. For further details, see European Commission: Binding corporate rules.

Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

OR

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  1. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

Internal Third Parties

Other companies in the Seldon Group acting as joint controllers or processors and who are based in the United Kingdom and provide IT and system administration services and undertake leadership reporting.

External Third Parties

  • Service providers acting as processors based in the United Kingdom, United States and Ireland who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

Cookies!

Yep, it’s another exciting cookie notice. We use cookies on this website to do some cool stuff such as the choose tech or exec button. Nothing sinister! You can read our privacy policies and terms of use etc by clicking here.